Track your order
- Open delivery.pk → tap Orders
- Live map shows: picking → packed → out for delivery → arrived
- SMS sent at dispatch with the rider’s name + bike number
Cancel an order
| When | What happens |
|---|---|
| Within 60 seconds | Free, instant |
| Before picking starts | Free |
| After picking | Rs 100 restocking fee |
| After dispatch | Refuse at door — full delivery fee charged |
To cancel: Orders → tap order → Cancel (or chat support).
Return or refund
We have a no-questions return policy on:
- Damaged or leaking items
- Wrong item delivered
- Expired or near-expiry products
- Missing items from the bag
- Bad-quality fresh produce
How to request:
1. Orders → Report a problem within 24 hours
2. Add a photo of the issue
3. Refund processed within 6 hours:
– Digital payment → back to source (24 hr)
– COD → instant delivery.pk wallet credit
What’s not returnable
- Custom flower bouquets after delivery confirmation
- Personal care items if seal is broken (unless damaged)
- Frozen items if cold chain was OK at delivery